Let me state this outright that I am averse to any interaction which would make private information public. Although social media is all about sharing it is also a boon to getting your issues resolved without picking up the phone or hunting for that email or chat option. So why twitter among all the social media?

Twitter has nice feature called "Messages" which you can use to send Direct Messages to anyone on twitter. The way it works is below:

• You need to search for the "handle" which represents the airline or bank or any other merchant you want to interact with. Its like a twitter account representing the business.
• Once you find the handle you need to follow them
• After following them send them a public twitter using their "handle" and stating your issue in general form with no specific details
• They will follow you in turn and once that happens the direct private messaging channel (Messages) opens up for one to one communication. Note: You still should keep your credit card etc details private but you can provide details on the flights record locator etc so that they can help you. For illustration shown below the handle is "@AmericanAir". Once you follow them, the blue bar on right will show "following". Once the brand follows you back you can see that on left just besides the brand handle.

• Now you can use the "Messages" to communicate with brand and get your issue resolved.
• The airlines might want to call you sometimes if they need more info or specifics on your transaction and that helps to close on your issue quickly.

You can resolve all kinds of issues relating to flight change, compensation for any service issue, miles not credited etc. For other merchants you can also resolve your account or order issues. The reason it works so effectively is you can make comments publicly with their twitter "handle" and no brand likes a bad publicity/comments and would work to resolve it immediately. 

So, next time you have issue with your flights, hotels do use this option as an effective way of getting your issues resolved. 

Disclaimer: Some of the links used in the post may be referral links and earn referral to this site. We appreciate you supporting the website.

Most of the airlines tickets today are non-refundable or carry hefty cancellation and change fees unless you are willing to shell out 2x or 3x the fare for refundable ticket. The same is not true for hotels but sometimes non-refundable hotels reservations might save you 10% or more than the refundable reservations.

So what to do when you booked that awesome flights for a great price but cannot take the flight? Or you had found a great deal on a hotel and booked it despite it being non-refundable? Getting refunded for that non-refundable hotel booking or flight reservation depends on the reason why you are looking to cancel. Below are few times you may be eligible to get refunded for a non-refundable flight ticket or hotel reservation.

Refunding non-refundable Airline fares:

Airline Schedule change:
Since all airlines like to have near full utilization on their flights they might change the schedule of the flights to align with their flight utilization capacity. This may lead to changing the schedule of the flights (very often) or cancelling them altogether (rare). What it does is opens up an opportunity for you to use it as a reason to ask for the involuntary refund without any penalty given the schedule would not meet your travel needs. 

Lot of airlines has various rules on what changes would qualify for involuntary refund but still there is a good chance you can get the entire paid fare refunded or credited for future travel without any penalty.

Medical Emergency:
Most of the airlines would refund your fare or provide credit for future use without any penalty when a medical emergency occurs to you or your close family member. While some airlines limit the refund only to the case where passenger travelling gets in to medical emergency in all cases it requires documentation from your Doctor to prove the kind of emergency to determine the eligibility for full refund.

Another situation is if you happen to book the flight ticket with a credit card that provides complimentary travel insurance in case of medical emergency. Even if you do not meet the airline criteria for refund under their rules you would still be eligible to get refund for your tickets from your credit card company in case of medical emergency. So, do check which credit cards provides this complimentary insurance and use them for your non-refundable flight reservation whenever possible.

Refunding non-refundable hotel reservation:

Ask Nicely:
Hotels are operated by either the big chains such as IHG or Marriott or they could be independently operated and that opens up gates for negotiation. You can talk to the customer specialist for big chain hotels and be ready to go higher up to supervisor and see if they can make this happen. Alternatively for independent hotels it is best to reach out to the hotel directly and explain your situation and see if they can refund your reservation.

While there is no guarantee this would always work there is a good chance it might. Also most hotels are more willing to accommodate if you are looking to change the dates rather than outright cancellation. So, if that works for you do ask for it as well.

Medical Emergency:
Similar to Airlines; hotels do consider medical emergency situation and provide full refund provided you can present proof of medical emergency. Again each big chain hotels and independent hotels are different and might have different rules on what constitutes a proof for allowing you to get full refund on your reservation.

Alternatively as stated earlier if your credit card covers you for refunding your travel expenses in medical emergency you can always approach them and get the refund for your hotel.


So, next time you are unable to travel do keep in mind you might still be able to get refunds for either all or some of your travels.

​Disclaimer: Some of the links used in the post may be referral links and earn referral to this site. We appreciate you supporting the website.